Just be aware that if there is internal damage (which it sounds is pretty likely) you may be damaging the drive by powering it up, making it much more expensive or even impossible for a data recovery specialist to recover it. After imaging, you may also need to repair the partition table(s), check out TestDisk Opens a new window for this. You will need an empty drive of equal or larger size to write the image to. If the customer is OK with MUCH lower chance of success, then you can DIY with ddrescue Opens a new window, either install it on the Linux flavor of your choice or download the Ubuntu Rescue Remix Opens a new window live-cd. If the files are really important important and your customer is willing to drop some cash to get them back then stop messing with the drive(you may be internally damaging it further) and call a data recovery shop such as Gillware Opens a new window or DataSavers Opens a new window, both of whom I've used and had good results with.
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