Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You can always contact us for any return question at. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. To start a return, you can contact us at. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.Īll orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as you place your order, you will receive an order confirmation e-mail.
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